Data ProtectionshowIs GDPR compliance guaranteed when I use wao.io?showAbsolutely. wao.io only processes user data on European servers which are within the scope of GDPR agreement.Will I receive a data processing contract?showOf course. We offer a data processing contract to all of our clients.Does wao.io process user data? If yes, which data is processed and how?showwao.io uses the IP address to process requests from website visitors. The IP address will be pseudonymized and stored in server log files. The IP address cannot be identified.Will other user data, such as credit card information or login details be processed?showNo, other user data besides the IP address are not being processed but rather transferred to the origin server (e.g. the shop system or credit card company). They will not be stored nor processed by wao.ioData ProtectionIs GDPR compliance guaranteed when I use wao.io?showAbsolutely. wao.io only processes user data on European servers which are within the scope of GDPR agreement.Will I receive a data processing contract?showOf course. We offer a data processing contract to all of our clients.Does wao.io process user data? If yes, which data is processed and how?showwao.io uses the IP address to process requests from website visitors. The IP address will be pseudonymized and stored in server log files. The IP address cannot be identified.Will other user data, such as credit card information or login details be processed?showNo, other user data besides the IP address are not being processed but rather transferred to the origin server (e.g. the shop system or credit card company). They will not be stored nor processed by wao.ioPaymentshowwao.io uses page views to invoice. What are page views?showEvery page that is requested by a a real user counts as a page view. We will only invoice you for real traffic, i.e. traffic from actual users and not traffic caused by search engines and bots.Is there a trial period or do I have to pay for the service immediately?showYou can use all features for 14 days free of charge. When the trial period ends, you will be prompted to choose a tariff. Invoices will be sent monthly.Can I change my tarif?showOf course, you can change your tariff in your account settings. If you have further questions, please contact us using our chat on wao.io or via email at support@wao.io.help center support.wao.ioWhere can I see how much I have to pay?showYou can find a reporting stating all requested page views and the resulting invoice details in your account settings. Which payment options do you offer?showWe are currently offering payment by invoice but we are working on additional payment options, e.g. credit card. Please contact us using our chat on wao.io or via email at support@wao.io if you have any further questions. help center support.wao.ioI would like to optimize more than one website with wao.io. Do I have to pay per website? showNo, you can add several websites to one account and tariff. The total amount of page views is used to issue an invoice.Paymentwao.io uses page views to invoice. What are page views?showEvery page that is requested by a a real user counts as a page view. We will only invoice you for real traffic, i.e. traffic from actual users and not traffic caused by search engines and bots.Is there a trial period or do I have to pay for the service immediately?showYou can use all features for 14 days free of charge. When the trial period ends, you will be prompted to choose a tariff. Invoices will be sent monthly.Can I change my tarif?showOf course, you can change your tariff in your account settings. If you have further questions, please contact us using our chat on wao.io or via email at support@wao.io.help center support.wao.ioWhere can I see how much I have to pay?showYou can find a reporting stating all requested page views and the resulting invoice details in your account settings. Which payment options do you offer?showWe are currently offering payment by invoice but we are working on additional payment options, e.g. credit card. Please contact us using our chat on wao.io or via email at support@wao.io if you have any further questions. help center support.wao.ioI would like to optimize more than one website with wao.io. Do I have to pay per website? showNo, you can add several websites to one account and tariff. The total amount of page views is used to issue an invoice.Trial PhaseshowWhen does the trial phase begin?showAs soon as you register, the trial phase begins. All features are available free of charge for 14 days. Afterwards, you will be prompted to choose a tariff.Which features are included in the trial period?showAll wao.io features can be used during the trial period.What happens after the trial period ends?showDuring your trial phase, we will continuously inform you about the remaining time. If you did not activate a tariff after the end of your trial period, your live site will be deactivated in wao.io. In this case, please contact us using our chat on wao.io or via email at support@wao.io so we can help.help center support.wao.ioTrial PhaseWhen does the trial phase begin?showAs soon as you register, the trial phase begins. All features are available free of charge for 14 days. Afterwards, you will be prompted to choose a tariff.Which features are included in the trial period?showAll wao.io features can be used during the trial period.What happens after the trial period ends?showDuring your trial phase, we will continuously inform you about the remaining time. If you did not activate a tariff after the end of your trial period, your live site will be deactivated in wao.io. In this case, please contact us using our chat on wao.io or via email at support@wao.io so we can help.help center support.wao.ioPlatformshowMy website is continuously being changed. Will changes be seen immediately? How does your caching work?showwao.io respects the caching headers in your origin server. If you would like to delete the wao.io cache, you can always do that in your personal account.How does picture optimization work?showAfter the original picture was requested from the origin server, the wao.io algorithm calculates the option out of a number of optimized versions of the original picture. The data volume is being reduced without a visible decrease in quality.Will my website be more secure with wao.io?showYes, it will. There are various options. Our servers are DDOS secured and so is your website. In addition, you can activate features that protect your site, e.g. a Web Application Firewall protects your site from misuse. Can I measure how fast my website will be, should I implement wao.io?showYes, our wao.io Analyzer can analyze your website and show the potential. You do not need to make any changes, just enter your URL and get started.Are there any requirements my website has to fulfill in order to be optimized by wao.io?showYes, but nothing out of the ordinary. Pictures and scripts can only be optimized if they can be stored in the cache. Please make sure the caching headers are set correctly.Is there any added value for SEO when using wao.io?showPerformance and security are important factors in Google's ranking. Using wao.io enables you to improve both of them. It will not happen in a day, but your ranking will eventually get better.Will I receive information if and how my site will be optimized?showYes, as a wao.io user you will have your personal account. There you can find all the important information about your website. This includes statistics about page visitors and analytics enabling you to see how much your website profits from wao.io.Is there an affiliate program or reseller bonus?showYes, there is. Please contact us using our chat on wao.io or via email at support@wao.iohelp center support.wao.ioCould my site be slower after implementing wao.io?showwao.io needs time to process requests which amounts to only milliseconds. Your website could theoretically be slower if it uses images and scripts that cannot be cached and the time to process cannot be compensated. A more likely situation is that your caching header prohibits caching. Please contact us using our chat on wao.io or via email at support@wao.io should you experience any problems.help center support.wao.ioWhat do I have to do to use wao.io?showIt is almost effortless, no code changes are necessary. wao.io operates in between your website's visitors and your existing server, so a change in your DNS is inevitable. We are happy to help and establish direct communications with your service providers, hosters and others. Please contact us using our chat on wao.io or via email at support@wao.io, should you have further questions.help center support.wao.ioCan I exclude certain parts of my website from using wao.io?showIn your DNS settings you can select which (sub)domains are included and which are not. PlatformMy website is continuously being changed. Will changes be seen immediately? How does your caching work?showwao.io respects the caching headers in your origin server. If you would like to delete the wao.io cache, you can always do that in your personal account.How does picture optimization work?showAfter the original picture was requested from the origin server, the wao.io algorithm calculates the option out of a number of optimized versions of the original picture. The data volume is being reduced without a visible decrease in quality.Will my website be more secure with wao.io?showYes, it will. There are various options. Our servers are DDOS secured and so is your website. In addition, you can activate features that protect your site, e.g. a Web Application Firewall protects your site from misuse. Can I measure how fast my website will be, should I implement wao.io?showYes, our wao.io Analyzer can analyze your website and show the potential. You do not need to make any changes, just enter your URL and get started.Are there any requirements my website has to fulfill in order to be optimized by wao.io?showYes, but nothing out of the ordinary. Pictures and scripts can only be optimized if they can be stored in the cache. Please make sure the caching headers are set correctly.Is there any added value for SEO when using wao.io?showPerformance and security are important factors in Google's ranking. Using wao.io enables you to improve both of them. It will not happen in a day, but your ranking will eventually get better.Will I receive information if and how my site will be optimized?showYes, as a wao.io user you will have your personal account. There you can find all the important information about your website. This includes statistics about page visitors and analytics enabling you to see how much your website profits from wao.io.Is there an affiliate program or reseller bonus?showYes, there is. Please contact us using our chat on wao.io or via email at support@wao.iohelp center support.wao.ioCould my site be slower after implementing wao.io?showwao.io needs time to process requests which amounts to only milliseconds. Your website could theoretically be slower if it uses images and scripts that cannot be cached and the time to process cannot be compensated. A more likely situation is that your caching header prohibits caching. Please contact us using our chat on wao.io or via email at support@wao.io should you experience any problems.help center support.wao.ioWhat do I have to do to use wao.io?showIt is almost effortless, no code changes are necessary. wao.io operates in between your website's visitors and your existing server, so a change in your DNS is inevitable. We are happy to help and establish direct communications with your service providers, hosters and others. Please contact us using our chat on wao.io or via email at support@wao.io, should you have further questions.help center support.wao.ioCan I exclude certain parts of my website from using wao.io?showIn your DNS settings you can select which (sub)domains are included and which are not. SupportshowWhere can I find help?showOur support team can be contacted using our chat on wao.io or via email at support@wao.io. Our help center support.wao.io provides you with various helpful articles.When is your support available?showYour messages can be sent at any time. We usually reply Monday through Friday from 9am to 6pm.SupportWhere can I find help?showOur support team can be contacted using our chat on wao.io or via email at support@wao.io. Our help center support.wao.io provides you with various helpful articles.When is your support available?showYour messages can be sent at any time. We usually reply Monday through Friday from 9am to 6pm.
