FAQFAQ - Frequently Asked Questions

Absolutely. wao.io only processes user data on European servers which are within the scope of GDPR agreement.

Of course. We offer a data processing contract to all of our clients.

wao.io uses the IP address to process requests from website visitors. The IP address will be pseudonymized and stored in server log files. The IP address cannot be identified.

No, other user data besides the IP address are not being processed but rather transferred to the origin server (e.g. the shop system or credit card company). They will not be stored nor processed by wao.io

Every page that is requested by a real user counts as a page view. We will only invoice you for real traffic, i.e. traffic from actual users and not traffic caused by search engines and bots.

You can use all features for 14 days free of charge. When the trial period ends, you will be prompted to choose a plan. Invoices will be sent monthly.

Of course, you can change your plan in your account settings. If you have further questions, please contact us using our chat on wao.io or via email at support@wao.io.

You can find a reporting stating all requested page views and the resulting invoice details in your account settings.

We are currently offering payment by invoice but we are working on additional payment options, e.g. credit card. Please contact us using our chat on wao.io or via email at support@wao.io if you have any further questions.

No, you can add several websites to one account and plan. The total amount of page views is used to issue an invoice.

As soon as you register, the trial phase begins. All features are available free of charge for 14 days. Afterwards, you will be prompted to choose a plan.

All wao.io features can be used during the trial period.

During your trial phase, we will continuously inform you about the remaining time. If you did not activate a plan after the end of your trial period, your live site will be deactivated in wao.io. In this case, please contact us using our chat on wao.io or via email at support@wao.io so we can help.

wao.io respects the caching headers in your origin server. If you would like to delete the wao.io cache, you can always do that in your personal account.

After the original picture was requested from the origin server, the wao.io algorithm calculates the option out of a number of optimized versions of the original picture. The data volume is being reduced without a visible decrease in quality.

Yes, it will. There are various options. Our servers are DDOS secured and so is your website. In addition, you can activate features that protect your site, e.g. a Web Application Firewall protects your site from misuse.

Yes, our wao.io Analyzer can analyze your website and show the potential. You do not need to make any changes, just enter your URL and get started.

Yes, but nothing out of the ordinary. Pictures and scripts can only be optimized if they can be stored in the cache. Please make sure the caching headers are set correctly.

Performance and security are important factors in Google's ranking. Using wao.io enables you to improve both of them. It will not happen in a day, but your ranking will eventually get better.

Yes, as a wao.io user you will have your personal account. There you can find all the important information about your website. This includes statistics about page visitors and analytics enabling you to see how much your website profits from wao.io.

Yes, there is. Please contact us using our chat on wao.io or via email at support@wao.io

wao.io needs time to process requests which amounts to only milliseconds. Your website could theoretically be slower if it uses images and scripts that cannot be cached and the time to process cannot be compensated. A more likely situation is that your caching header prohibits caching. Please contact us using our chat on wao.io or via email at support@wao.io should you experience any problems.

It is almost effortless, no code changes are necessary. wao.io operates in between your website's visitors and your existing server, so a change in your DNS is inevitable. We are happy to help and establish direct communications with your service providers, hosters and others. Please contact us using our chat on wao.io or via email at support@wao.io, should you have further questions.

In your DNS settings you can select which (sub)domains are included and which are not.

Our support team can be contacted using our chat on wao.io or via email at support@wao.io. Our knowledge base provides you with various helpful articles.

Your messages can be sent at any time. We usually reply Monday through Friday from 9am to 6pm.